{"id":10227,"date":"2025-02-24T07:31:12","date_gmt":"2025-02-24T13:31:12","guid":{"rendered":"https:\/\/activeprospect.com\/?page_id=10227"},"modified":"2026-01-08T14:35:17","modified_gmt":"2026-01-08T20:35:17","slug":"support-plans","status":"publish","type":"page","link":"https:\/\/activeprospect.com\/support-plans\/","title":{"rendered":"Support Plans"},"content":{"rendered":"\n\n<h2>\n\t\t\tEnsure seamless performance with dedicated help resources\t<\/h2>\n\t<p>Select your support plan for expert assistance, priority support, and technical guidance tailored to your needs.<\/p>\n<h5>\n\t\t\tCONCIERGE\t<\/h5>\n\t<p><strong>$499<\/strong>\/mo*<\/p>\n\t\t\t<a href=\"https:\/\/activeprospect.com\/support-type\/?support_plan=free\" target=\"_self\">\n\t\t\t\t\t\t\tContact us\n\t\t\t\t\t<\/a>\n\t\t\t Help center support and developers portal\t\t\n\t\t\t 12-hour email support response time\t\t\n\t\t\t Customer Success team email access\t\t\n\t\t\t Live chat\t\t\n\t<h5>\n\t\t\tSILVER\t<\/h5>\n\t<p><strong>$999<\/strong>\/mo*<\/p>\n\t\t\t<a href=\"https:\/\/activeprospect.com\/support-type\/?support_plan=silver\" target=\"_self\">\n\t\t\t\t\t\t\tContact us\n\t\t\t\t\t<\/a>\n\t\t\t Help Center: Support &amp; Developers Portal\t\t\n\t\t\t 8-hour email support response time\t\t\n\t\t\t Access to a dedicated Customer Success Manager\t\t\n\t\t\t Live chat with initial 15 minute response time **\t\t\n\t\t\t 20% savings on Professional Services offering\t\t\n\t<p><b>MOST POPULAR<\/b><\/p>\n<h5>\n\t\t\tGOLD\t<\/h5>\n\t<p><strong>$1,499<\/strong>\/mo*<\/p>\n\t\t\t<a href=\"https:\/\/activeprospect.com\/support-type\/?support_plan=gold\" target=\"_self\">\n\t\t\t\t\t\t\tContact us\n\t\t\t\t\t<\/a>\n\t\t\t Help Center: Support &amp; Developers Portal\t\t\n\t\t\t 4-hour email support response time\t\t\n\t\t\t Extended email support hours 5 am &#8211; 7 pm CST\t\t\n\t\t\t Access to a dedicated Customer Success Manager\t\t\n\t\t\t Live chat with less than 5 minute response time **\t\t\n\t\t\t 25% savings on Professional Services offering\t\t\n\t\t\t Quarterly business reviews\t\t\n\t<h5>\n\t\t\tPLATINUM\t<\/h5>\n\t<p><strong>$2,999<\/strong>\/mo*<\/p>\n\t\t\t<a href=\"https:\/\/activeprospect.com\/support-type\/?support_plan=platinum\" target=\"_self\">\n\t\t\t\t\t\t\tContact us\n\t\t\t\t\t<\/a>\n\t\t\t Help Center: Support &amp; Developers Portal\t\t\n\t\t\t 2-hour email support response time\t\t\n\t\t\t Follow the sun email support hours 3 am &#8211; 7 pm CST\t\t\n\t\t\t Designated Senior Client Success Manager and designated Technical Account Manager with Slack channel\t\t\n\t\t\t Live chat with less than 5 minute response time **\t\t\n\t\t\t 25% savings on Professional Services offering\t\t\n\t\t\t Quarterly advisory meetings with industry group leader\t\t\n\t\t\t Dedicated Technical Account Manager\t\t\n\t\t\t Annual technical system audit report by Support\/Engineer Team\t\t\n\t\t\t Workflow review with Solution Architect\t\t\n\t* 12-month agreement is required; monthly billing available for contracted customers.<br \/>\n** Response time based on business hours with email and chat support available Monday to Friday 8 am &#8211; 5 pm CT, weekends and US holidays excluded.\n<h2>\n\t\t\tLooking for one-time expert support?\t<\/h2>\n\t<p>Access a Support Engineer during business hours for scheduled requests including training, custom technical requests, and anything listed to the right.<\/p>\n\t\t\t<a href=\"https:\/\/activeprospect.com\/support-type\/?support_plan=professional_services\" target=\"_self\">\n\t\t\t\t\t\t\tSelect\n\t\t\t\t\t<\/a>\n<h5>\n\t\t\tPROFESSIONAL SERVICES\t<\/h5>\n\t<p><strong>$250<\/strong>\/hr<\/p>\n\t<p><em>(one hour minimum)<\/em><\/p>\n\t\t\t LeadConduit flow &amp; sources management \t\t\n\t\t\t Importing batch files \t\t\n\t\t\t Meta Lead Ads set up into LeadConduit &amp; LeadsBridge\t\t\n\t\t\t TrustedForm reports creation\t\t\n\t\t\t Script implementation\t\t\n\t\t\t TrustedForm Certificate retaining via API\t\t\n\t\t\t Functions &amp; filters management \t\t\n\t\t\t Manual leads synchronization\t\t\n\t\t\t LeadsBridge bridge creation\t\t\n\t\n","protected":false},"excerpt":{"rendered":"<p>Ensure seamless performance with dedicated help resources Select your support plan for expert assistance, priority support, and technical guidance tailored to your needs. CONCIERGE $499\/mo* Contact us Help center support and developers portal 12-hour email&hellip;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-beaver-builder-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10227","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/activeprospect.com\/wp-json\/wp\/v2\/pages\/10227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/activeprospect.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/activeprospect.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/activeprospect.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/activeprospect.com\/wp-json\/wp\/v2\/comments?post=10227"}],"version-history":[{"count":0,"href":"https:\/\/activeprospect.com\/wp-json\/wp\/v2\/pages\/10227\/revisions"}],"wp:attachment":[{"href":"https:\/\/activeprospect.com\/wp-json\/wp\/v2\/media?parent=10227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}