{"id":9309,"date":"2024-09-10T22:17:51","date_gmt":"2024-09-11T03:17:51","guid":{"rendered":"https:\/\/activeprospect.com\/?page_id=9309"},"modified":"2024-12-02T05:25:46","modified_gmt":"2024-12-02T11:25:46","slug":"tcpa-exemptions","status":"publish","type":"page","link":"https:\/\/activeprospect.com\/tcpa-compliance\/tcpa-exemptions\/","title":{"rendered":"TCPA exemptions guide &#8211; ActiveProspect"},"content":{"rendered":"\n<h2>\n\t\tTCPA exemptions essential guide\n\t<\/h2>\n\t<p>The <a href=\"https:\/\/activeprospect.com\/tcpa-compliance\/\">TCPA<\/a> allows certain types of calls and communications to be made without obtaining <a href=\"https:\/\/activeprospect.com\/blog\/express-written-consent\/\">prior express written consent<\/a> under specific conditions. Here are the main TCPA exemptions<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/activeprospect.com\/wp-content\/uploads\/2021\/12\/arrow_component-1.png\" alt=\"arrow_component\" itemprop=\"image\" title=\"arrow_component\" onerror=\"this.style.display='none'\"  \/>\n<h1>\n\t\tMain TCPA exemptions\n\t<\/h1>\n\t<!DOCTYPE html>\n<ul>\n<li><b>Emergency calls:<\/b> Health and safety, natural disasters, notifications from hospitals or healthcare providers, and public safety announcements.<\/li>\n<li><b>Informational calls:<\/b> Appointment reminders, delivery notifications, and service outage alerts.<\/li>\n<li><b>Certain healthcare-related calls:<\/b> Prescription refill reminders, appointment confirmations, and health check-up notifications.<\/li>\n<li><b>Calls from cellular carriers:<\/b> Notifications about service outages, payment reminders, and plan updates.<\/li>\n<li><b>Package delivery notifications:<\/b> Calls made with the sole purpose of notifying the recipient about the delivery of a package.\n<\/li>\n<\/ul>\n\t<!DOCTYPE html>\n<ul>\n<li><b>Note:<\/b> The content of these  communication messages must be informational only and should not include any marketing or promotional content.<\/li>\n<li><b>Note:<\/b> Calls to residential landline numbers are permissible if they do not involve the use of an automatic telephone dialing system (ATDS) and the number is not listed on the national Do Not Call (DNC) Registry. It is advisable to consult legal experts regarding the use of non-ATDS technology and the frequency of checking the DNC Registry.<br \/><br \/>\n<p><b><a href=\"https:\/\/activeprospect.com\/blog\/tcpa-consent\/\">Learn more<\/a><\/b><\/p><\/li>\n<\/ul>\n<h1>\n\t\tExplore TrustedForm TCPA compliance solutions\n\t<\/h1>\n<h5>\n\t\tCertify\n\t<\/h5>\n\t<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Meet buyer compliance requirements<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Improve lead quality to maximize value<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Get independent certification<\/p>\n\t\t\t<a href=\"https:\/\/activeprospect.com\/trustedform\/certify\/\" target=\"_self\" rel=\"noopener\">\n\t\t\t\t\t\t\tLearn more\n\t\t\t\t\t<\/a>\n<h5>\n\t\tVerify\n\t<\/h5>\n\t<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Manage consent language variations<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Meet disclosure requirements<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Simplify compliance complexity<\/p>\n\t\t\t<a href=\"https:\/\/activeprospect.com\/trustedform\/verify\/\" target=\"_self\" rel=\"noopener\">\n\t\t\t\t\t\t\tLearn more\n\t\t\t\t\t<\/a>\n<h5>\n\t\tRetain\n\t<\/h5>\n\t<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Address potential complaints quickly<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Understand the consumer experience<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Obtain documentation for compliance<\/p>\n\t\t\t<a href=\"https:\/\/activeprospect.com\/trustedform\/retain\/\" target=\"_self\" rel=\"noopener\">\n\t\t\t\t\t\t\tLearn more\n\t\t\t\t\t<\/a>\n<h5>\n\t\tInsights\n\t<\/h5>\n\t<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Optimize your lead buying strategy<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Focus on leads that show high intent<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/check_icon_black.png\" alt=\"TrustedForm\" width=\"15\" \/>\u00a0 \u00a0 Stop paying for unwanted leads<\/p>\n\t\t\t<a href=\"https:\/\/activeprospect.com\/trustedform\/insights\/\" target=\"_self\" rel=\"noopener\">\n\t\t\t\t\t\t\tLearn more\n\t\t\t\t\t<\/a>\n<h2>\n\t\tLatest blog posts\n\t<\/h2>\n\t<p><a href=\"https:\/\/activeprospect.com\/blog\/\"><b>Read more from our blog<\/b><\/a><\/p>\n\t<p>Have questions?<\/p>\n<h2>\n\t\tChat with an expert today!\n\t<\/h2>\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/activeprospect.com\/wp-content\/uploads\/2023\/09\/SDRsjordan-blissit.png\" alt=\"SDRsjordan-blissit\" itemprop=\"image\" title=\"SDRsjordan-blissit\" onerror=\"this.style.display='none'\"  \/>\n\t<script nonce=\"d6cafce609\">\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_101' class='ap_standard-form' action='\/wp-json\/wp\/v2\/pages\/9309' data-formid='101' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_101' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_101_31\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_101_31'>Comments<\/label><div class='ginput_container'><input name='input_31' id='input_101_31' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_101_31'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_101_11\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_101_11'>First name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_101_11' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_101_12\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_101_12'>Last name<span 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class='gf_placeholder'>Choose one<\/option><option value='Lead Buyer' >Lead Buyer<\/option><option value='Lead Seller' >Lead Seller<\/option><option value='Both' >Both<\/option><\/select><\/div><\/div><div id=\"field_101_2\" class=\"gfield gfield--type-text gfield--input-type-text resource_id field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_101_2'>Resource ID<\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_101_2' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_101_7\" class=\"gfield gfield--type-text gfield--input-type-text resource_url field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_101_7'>Resource URL<\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_101_7' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_101_16\" class=\"gfield gfield--type-text gfield--input-type-text resource_type field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_101_16'>Resource Type<\/label><div class='ginput_container ginput_container_text'><input name='input_16' id='input_101_16' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_101_18\" class=\"gfield gfield--type-text gfield--input-type-text utm_medium field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_101_18'>utm_medium<\/label><div class='ginput_container ginput_container_text'><input name='input_18' id='input_101_18' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_101_19\" class=\"gfield gfield--type-text gfield--input-type-text utm_source field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_101_19'>utm_source<\/label><div class='ginput_container ginput_container_text'><input name='input_19' id='input_101_19' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_101_20\" class=\"gfield gfield--type-text gfield--input-type-text utm_campaign field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_101_20'>utm_campaign<\/label><div class='ginput_container ginput_container_text'><input name='input_20' id='input_101_20' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_101_22\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full trustedform_solution field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_101_22'>TrustedForm Solution<\/label><div class='ginput_container ginput_container_text'><input name='input_22' id='input_101_22' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_101_23\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_23' id='input_101_23' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='[channel]' \/><\/div><\/div><div id=\"field_101_24\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_24' id='input_101_24' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='[channeldrilldown1]' \/><\/div><\/div><div id=\"field_101_25\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_25' id='input_101_25' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='[channeldrilldown2]' \/><\/div><\/div><div id=\"field_101_26\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_26' id='input_101_26' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='[channeldrilldown3]' \/><\/div><\/div><div id=\"field_101_27\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden 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